About this policy
At Snap, we are committed to protecting the privacy of any personal information we hold in accordance with Australian privacy laws and the Privacy Act 1988 (Cth). This includes information held by Snap Franchising Limited and its related companies and also Snap franchisees.
What personal information does Snap collect and hold?
The type of personal information we collect and hold may include a person’s:
- name, street address, telephone number(s), facsimile number;
- date of birth;
- email address;
- transaction details (e.g. credit card information) associated with your purchases;
- any additional information provided by you to us or our associated businesses;
- information you provide to us through customer surveys; and
- information about products and services that you may be interested in.
How does Snap collect and hold my personal information?
We collect personal information directly from you when you:
- request information from, or have dealings directly (including purchases) with us;
- participate in a competition or promotion conducted by us, or one of our promotional partners;
- participate in a survey;
- access or request information from our website; or
- submit an employment, supplier, franchise or licence application.
Snap franchisees may also provide personal information to Snap Franchising Limited or its related companies.
We may hold personal information about you electronically and/or in hard copy records.
How does Snap use my personal information?
We may collect, hold, use and disclose your personal information for purposes including (but not limited to):
- to assist us (including our franchisees) in providing goods and services to you;
- to communicate promotional offers and special events;
- for internal administrative, marketing, planning, product development or research; and
- to improve the operation or navigation of the Snap website.
We will not disclose your personal information to any other person except on a confidential basis to agents and to companies and or businesses who we use in the ordinary operation of our business (such as data processing, printing, graphic design, typesetting, binding and/or mailing). In the instances where your personal information is shared, Snap will ensure that those third parties protect your personal information.
We will not share your personal information with other organisations unless sharing is otherwise required or permitted by law. At any time you may opt out of receiving any marketing communications from us (including our franchisees) by “opting out’ or withdrawing any previous consent provided. If at any time you provide the personal information of another person to us then you must ensure that that person has read and understood this policy and separately consents to that personal information being collected and held by us for the above purposes.
We may disclose your personal information to overseas recipients for purposes such as data management and data processing. It is not practicable to specify the countries those overseas recipients are likely to be located in. Before we disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian privacy laws and the Privacy Act 1988 (Cth).
Is my personal information secure?
We take reasonable steps to ensure your personal information is protected from risks such as loss, unauthorised access, modification or disclosure. However no data transmission over the internet is totally secure, hence any information you send via the internet (including email) is sent at your own risk.
We keep personal information only for as long as the law requires. We takes all steps as are reasonable in the circumstances to destroy or de-identify personal information that we no longer need and are not required by law to retain. The measures we undertake may vary with the type of information, and how it is collected and stored.
Your rights of access, correction and complaint
You may request access to your personal information by writing to “The Privacy Manager” at the address below. You do not have to provide a reason for requesting access. The right of access is subject to certain legal exceptions. If you believe the personal information we hold about you is incorrect, incomplete or inaccurate, you may request its correction. If we are satisfied that the information requires correction, we will take such steps (if any) as are reasonable in the circumstances to correct such information having regard to the purpose for which the information is held. If we refuse to correct the information as requested by you, then we will give you a written notice which sets out the reasons for the refusal (except to the extent that it would be unreasonable to do so) and the mechanisms available to complain about the refusal.
Any questions about this policy, or any complaint regarding treatment of your privacy by Snap, should be made in writing to the address below or emailed to firstname.lastname@example.org:
The Privacy Manager
Snap Franchising Ltd
PO Box 522
North Ryde BC, NSW 1670
Tel: (02) 8870 5100
Fax: (02) 9887 4252
All complaints regarding alleged breaches of the Privacy Act must be made within 6 months of the date of the alleged breach. You must specify full details of the alleged breach. Snap’s Privacy Manager will investigate the complaint and advise you in writing of the outcome of the investigation within 60 days of receipt of the complaint. If we have breached the Privacy Act, we will endeavour to rectify the breach in an appropriate manner.
In this policy “personal information” has the same meaning as defined in the Privacy Act. References to “Snap’ are to Snap Franchising Ltd, Snap Printing and Snap franchisees. Snap Franchising Ltd may change this policy from time to time, including where required by legislative changes. Please note that Snap franchisees may have their own privacy policies and those policies will apply in respect of personal information collected and held by those franchisees.
Sites Covered by this policy