Frequently asked questions
Below are answers to some frequently asked questions from customers. If you cannot find the answer you are looking for, please feel free to contact us, and one of our team will be delighted to assist you.
- What type of photos can I upload?
You can use an image that you have scanned, downloaded from a digital camera, or retrieved from a photo CD to personalise your own cards. We do not recommend using images created for or taken from the internet, as they are generally not print quality images.
- My uploaded photo looks blurry - what can I do?
The quality of your printed card is a direct result of the quality of the image or photo that you supply. For best results, start with a clear, shadow free, high-resolution image. It is important for you to preview your image carefully as we do not proof them before printing.
There are at least two components to measuring the quality of a digital image:
- The image resolution — or the number of pixels in your image file. Low-resolution images will appear blurry or pixilated, so for best results, please use high-resolution images. Please note that we cannot accept images larger than 8 Megabytes.
- The subjective quality of the image. This is not something our system – or any computer – can measure. If the image is out of focus, over exposed, poorly composed or contains too much contrast, it may still rate high on the resolution meter but it may not look good when it is printed. If you are unsure, we recommend that you order a single card as a sample for yourself before you send it to others.
- What image formats can I upload?
Your color image file must be formatted as a RGB JPEG file to successfully upload. If your image is black and white, it should be a Grayscale JPEG file for true black and white printing. (We do not recommend composite images of both color and black and white. The black and white portion of your image may print with a color tint).
- Is there a optimum size for my photos?
We recommend that the image dimensions for a greeting card without a border (e.g. full bleed front page) be 1500 x 2100 pixels. For other greeting card cover layouts (e.g. inset images) and for the inside pages, the image should be 1050 x 1575 pixels. When creating an image for a standard postcard the image should be 1275 x 1800 pixels.
Provided you have followed the pixel dimensions outlined above, the resolution of your image will be 300 dots per inch (DPI). If you are using text in your image, we recommend a resolution of 600 dots per inch (DPI) therefore, double the pixel count. Your pixel dimensions will be at least 3000 x 4200.
- What's the maximum image size for uploads?
The maximum file size is 8 Megabytes. If your software permits you to choose the compression quality, choose the highest quality possible while keeping the file size less than 8 Megabytes. We don’t recommend applying compression with a quality rating of less than 9 (by Photoshop’s settings). If you need to go below 9 to achieve file size, consider reducing the pixel count rather than applying additional compression.
Note: Large files may take a long time to upload or may not upload at all, depending on the speed of your Internet connection and/or the file size limits set by your Internet Service Provider.
If you would like to use a printed photo, you can scan the photograph at your local photo processing store, or use a home photo scanner to create a JPEG file. Please use a high-quality scanner so that you get high-resolution images.
- Orientation and Framing
Pay close attention to the preview image of the card. Images that are incorrectly oriented in your preview will not print correctly. Make sure that your image does not appear upside down, or horizontal (landscape) if it is meant to be vertical (portrait). The image will not automatically rotate! If your preview does not look right, please do NOT submit your card order yet. You can rotate your image, and make other adjustments, in our Photo Editing tool after you upload it.
Note: You should keep all fine detail, such as text, at least 5mm from the edge of your image to avoid having any detail removed.